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Customer Relationship Management(CRM)


We know just the idea of implementing CRM, or revitalizing CRM into your business can seem daunting. So, instead of jumping head first into CRM, we encourage you to share your business goals and challenges with us. Do any of these common challenges sound familiar?

  • Unsure which CRM is the right fit for your organization?
  • Using multiple, disconnected systems and need consolidation?
  • Misalignment of departments or poor communication?
  • Low user adoption due to lack of training or support?
  • Inefficient processes or technology resulting in wasted hours and lower productivity?
  • Several versions behind in Microsoft Dynamics CRM?
  • Data issues! No mapping, cleanliness, or data integrity?
  • Customer Relationship Management(CRM) Strategy and Planning

    Achieving CRM success doesn’t happen by accident. It’s the combination of a carefully crafted strategy and detailed planning. East Africa Customer Care Center strategic analysis services focus on your business needs and goals and provide you with a clear definition of success metrics that will help you get from your current state to desired future state using CRM and connected technologies.

    Our team will help you with:

    CRM Solution Assessment, Platform Recommendation and Roadmap Planning
  • CRM Technology Assessment and Roadmap Planning
  • CRM Optimization Evaluation
  • CRM Upgrade Diagnostic
  • Data Analysis