• +254 709 164 164
  • info@eaccc.co.ke

Customer Service Training


This customer service training program covers:

  • Attitude of service excellence
  • Linking to your organization’s vision
  • Identifying customer needs
  • Thoughtful body language
  • Tone of voice
  • Positive word choice
  • How to say “No”
  • Handling angry customers
  • Service recovery
  • Exceeding expectations